Overview of Video Conferencing Services

The advent of advancements in technology have drastically changed the way business is conducted with more people working remotely, the rise of instant, on-demand communications, and the globalization of businesses. It has become important for all types of modern and digitally operated businesses to build and maintain quality relationships with their corresponding business partners, suppliers, internal teams, investors, and customers. Video conferencing services offer the perfect solution for this type of requirement of a business. It boosts productivity, saves time, reduces travel expenses, and overall promotes collaboration.    

What is video conferencing?  

Video conferencing solutions can be described as a two-way interactive communication service delivered using telephone or Internet technologies that allow people at different location to come together for a meeting.  

Benefits of Video conferencing  

Nowadays, many businesses use video conferencing services as new communication tools to transform the way they communicate. This is due to the several useful benefits that this service offers to a business. Given below is a list of advantages provided by video conferencing services:  

• Saves time and money: Video conferencing allows the user to communicate digitally from his/her present location, thereby saving the time and money spent on travelling. By getting connected to the clients through video conferencing, the user can gain substantial time and budget and allocate them toward more pressing tasks, which can benefit from extra time, attention, and investment.

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• Enables personal meetings: Video conference calls allow businesses to build more personalized connections with their employees and customers. It allows maintaining human connections, irrespective of physical location, which speeds up decision making and improves the ability to collaborate globally.  

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• Call recording feature: Almost every video conferencing platform, including Zoom, Microsoft Teams, provides users the option of recording the meeting. This proves to be a useful tool in the long term because it can ensure that important points from a meeting are not missed.   

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• Provides convenience of calling: Video conference calls offer users the ability to connect seamlessly with individuals situated in different time zones outside of standard work hours while doing so from the comfort of their homes. They can also connect quickly with colleagues when time-sensitive or urgent situations arise.  

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Video Conferencing Solutions by empower ICT 

Empower ICT is a leading Managed IT and small business internet Services Provider in Australia that offers a wide range of video conferencing services to all types of businesses in Australia. Our video conferencing solutions are designed to provide a world-class meeting experience using high- definition cameras and video transmission capabilities. We deliver high-performing video conference systems that are cost-effective and easy to deploy.  

For more information, please contact us at 1300 850 210.  

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Importance of a right IT Support Service Provider

  The digital revolution has brought changes in the way most of our day to day activities are performed and has made the Internet a very essential part of our lives these days. The business landscape has experienced and benefitted the most from these technological changes. Almost every business irrespective of its size nowadays uses some form of digital resource or IT (Information Technology) systems to perform its regular primary business activities. These IT systems have gained much importance over time and have become an essential part of every business. But if due to any reason, the IT system disfunctions or does not perform up to the mark, it can leave severe impacts on the business. That is why IT support services have become an important service. These services help in safeguarding the IT systems by supplying methods and security tools to secure the IT functions, leading to increased productivity and efficiency.  

The number of organisations adopting IT support services is increasing globally. The business industry of Australia is running ahead in this race. Almost every digitally operated organisation and business in Australia is utilizing the services of some outsourcing IT security services provider. Accordingly, the number of IT support service providers has also increased. But this rise can be witnessed more clearly in some of Australia's most famous cities; for instance, in Melbourne. One can find several players in the market offering Business IT support services in Melbourne. But these large numbers of providers also provide major problems to the customers I.e. finding the right IT support provider. 

Since the quality of IT support is critical to business performance, it is vital to make the right decision when choosing a small business IT support service provider. The following points explain the reasons why selecting the right IT support service provider is very crucial for a business 

• Helps in storing and managing data: An efficient IT support team will offer services to ensure that the data of the organisation is stored in a secure environment and is easily accessible.  
• Protects from cyber-attacks: IT support services help to defend the IT infrastructure of the organisation against digital threats by setting up firewalls. An expert IT support team will use powerful security tools to secure IT functions.  
• Solutions to complex technical problems: A professional IT support team will offer assistance in dealing with technical problems in the IT systems of the organisation by analysing most technical issues and deliver highly-skilled solutions.  
• Seamless communication: With the help of IT support services, you can configure the business’s IT systems and technologies to ensure seamless communication channels between colleagues, customers, and stakeholders.  

If you looking for Business IT support services in Melbourne, we’ve found the right choice for you- empower ICT.  

Empower ICT is an Australian owned national company and leading Managed Services Provider. We have a record of providing top class and advanced technology-based Managed IT services Melbourne for the past ten years. Our small business IT support services are very popular and high in demand among several leading small-sized businesses in Australia.  Apart from IT support services, we also specialize in other services, including cybersecurity services, hybrid infrastructure, unified communication, networking, cloud, hosting, and the user and device support services. 

For detailed information, contact our customer support team at 1300 850 210.  

 

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How Advantageous is Hosted PBX for Business Needs?

Every company requires an advanced solution to stimulate the simple and quick transmission of business information. Today’s emerging technology – hosted PBX system is the ideal option for all internal and external communication needs. The hosted PBX system today has become an effective phone system for business needs and has been leading the market ever since its inception, because of its high-quality service for start-up and medium-size businesses.   

A hosted PBX system is a resourceful means of communication or a virtual phone system; it is also known under various other names such as virtual PBX, internet phone service, IP Centrex, hosted phone system, business VoIP phone service and hosted VoIP PBX. Basically, it is a telephone exchange used in private organizations for effective communication.  

Features of Hosted PBX Phone system  

This full-featured hosted PBX phone system comes with various features including dial-by name, dial-by-extension, call transfer with to find me and follow me, auto attended, call screening, caller ID, music on hold, e-mail message delivery, voicemail, fax, voice to email, conferencing facility and fax to email. With build-in artificial intelligence, this system can handle all business calls successfully even when lines are busy. The calls can be from routed to local or international phones – landlines, IP phones, office phones or cell phones.  

Benefits of Hosted PBX Phone system for Businesses  

Hosted PBX phone service that is essential for your business needs is hosted remotely by the providers through their hosted servers. So there is no need for any investment in capital equipment. But you will have to pay for the service you use.   

The hosted PBX system can be configured to any size business anywhere, and has the capability to take your business to new heights of success by giving true value for your investment. With this system's workability in various environments, you can set up multiple offices anywhere in the world. Thus your business can appear more professional by projecting a big business image in minimum outlay. 

Hosted PBX system benefits your business by maximizing its productivity since it has the capability to easily and conveniently connect to customers to your business 24/7 without keeping the office open. With the growth in a business, these phone systems can be updated with many features to meet increasing business needs.  

The reasons that constrain a small business to utilize this unique service is its amazing highlights, simplified infrastructure, scalability and flexibility. Attributable to these characteristics in addition to its huge cost investment funds, numerous clients are pulled in to the hosted PBX system.  

The above mentioned powerful features of a hosted PBX phone system plus its tremendous cost savings attract numerous customers and business owners to use this advanced communication technology. Empower ICT is one of the best small business IT support as well as telecommunication service providers that offer hosted telephony services to its clients. Taking up these services, they will be able to maintain their IT network 24x7 and will also meet their increasing business needs. 

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