Why Hosted PBX Phone System is Beneficial for your Business

Private branch exchange (PBX) is a business telephone system used within a company or organisation. It is typically designed for a business environment. With PBX, users of an organisation can communicate internally (inside the company) and call within the organisation are free. It also offers additional services like call recording, voicemail, transfer calls, call queues and interactive voice menus (IVRs). 

Hosted PBX is a cloud-based PBX phone system which provides voicemail, integrated call and SMS with your apps and can be accessed via an IP network. However, it is way more efficient than traditional PBX, because it is more cost-efficient than traditional on the system. It doesn’t require to pay for the hardware or software installation, to pay maintenance charges. Moreover, hosted PBX  system can install and start running within a day and the best thing is, it can be download in any version of your system.

Benefits of Hosted PBX 

• Mobile friendly: Nowadays many workspaces are moving remote so the need for communication is increasing hence PBX system made remote working easy since it works on the cloud. 
• Pay per seat: It requires to pay as per the server usage.  
• Needs direct internet connection: It operates with an internet connection to access the full range of features. 
• Low operational cost: The expense of a PBX system with an automated attendant is substantially less than the cost of employing somebody to answer incoming calls. 

Cloud PBX and Hosted PBX are very much similar as they both operate in the cloud. But the difference is cloud PBX is scalable whereas the other can’t be scaled up or down. Also, its storage capacity is limited. 

Looking for switching to Hosted PBX from traditional PBX – Visit Empower ICT 

Empower ICT is a well-managed and reputed Hosted PBX service provider based in Australia. It offers trusted cloud computing services to help workspace by reducing the expensive infrastructure  

For more details contact us at 1300850210. 

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An Overview of Cloud PBX Phone Systems

 As we all know the rapid advancement in telecom technology have benefited the business enterprises immensely as acquiring modern equipment helps in boosting their efficiency and employee productivity. One such highly useful modern telecom system used by majority of the business community nowadays is the cloud PBX. This technology is increasingly becoming more popular and is growing in great terms according to its demand. To help readers understand the meaning and importance of PBX phone system, we’ve given here a brief overview of the cloud-based PBX phone system.  

What is Cloud PBX? 

The cloud PBX is a type of private branch exchange system that operates in the Cloud. This system uses the wave technology for sending data in packages and since it utilizes the air, it is technically termed as the ‘cloud’. The phone systems based on cloud PBX have a variety of essential features, including voicemail to email delivery, auto attendants, and video conferencing. The distinct advantage offered by Voice over Internet Protocol (VoIP) is one of the major reasons why there is an increase in demand and use of Cloud PBX by businesses. 

How does the cloud-PBX system work? 

The cloud PBX system works by connecting all of the devices of the business to a cloud-based phone platform. The users need to have a VoIP system to use their cloud PBX, which is why most VoIP providers include the use of their virtual PBX with a subscription to their services. 

Importance of cloud-based phone system 

The cloud PBX phone system is considered majorly important for businesses these days as it helps them to grow and earn more profits by reducing their communication cost, and to manage their calls more effectively. The system is also very simple and user-friendly and calls for no technical expertise to enjoy the features. Understanding the benefits offered by cloud phone system will help in realizing its importance for businesses. Some of these benefits include: 

Affordable calling system: As described above, the cloud PBX phone systems rely completely on the internet technology and that is why, they are less expensive when compared with the traditional phone lines.  

Scalable: A cloud-based phone system allow users to expand their business at any point. It keeps all your business communications running, no matter how quickly the organization is changing and expanding.  

Highly flexible: The flexibility of the multi-device configuration in a cloud phone system enables multiple devices to ring simultaneously, enabling the users to use their virtual phones, and/or mobile phones from any location.  

Multiple features: A cloud-based phone system provides access to various virtual VoIP-based calling features such as advanced call forwarding, automatic call recording, voicemail to email or text, call queues with on-hold music, custom caller ID and call analytics and logs. 

Easy to use: Since PBX phone systems have a variety of features installed within them, they cover all aspects of phone onboarding, configuration, routing, call services and permissions of the entire system remotely via web browser. This in turn, further makes it easy for the users to use these phone systems.  

No need of additional equipment: The PBX phone systems are hosted in off-site data centers rather than on site, eliminating the need of any type of hardware maintenance.   

Cloud Computing Services by empower ICT  

Thinking to make a switch to Hosted PBX system for your business? Contact empower ICT- the leading Hosted PBX service provider in Australia. It specializes in offering sustainable and reliable cloud computing services to help businesses in integrating their computer networks with the phone system and reduce the need for expensive infrastructure. To find out more information about empower ICT, speak with its customer support team at 1300 850 210.   

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