IT Support Services Perth,Melbourne

At empower ICT, we know that cleverly applied information technology makes a difference to our clients’ businesses.

Business IT Consulting

IT consulting services that are designed to provide answers and solutions, no matter what IT challenges you’re facing.

Tuesday, June 30, 2020

Tips for Identifying Cyber Security Threats

During the holiday season, it becomes high time for consumers and retailers to make arrangements for staying one step ahead of the prevalent holiday scams. As there would be multiple spikes in the spending habits of consumers, it is important to avoid financial frauds and identify thefts. Apart from that, the holiday season also brings possible opportunities for impersonation and data breaches which can easily take down on systems and IT networks.   

In early times, IT administrators concentrated more on the consumers, but in due course of time, even the retailers have started getting the attention. While retailers will lose a specific part of their payment and confidential data sets, retailers can face harmful catastrophic consequences if a holiday cybersecurity attack hits their systems. Once the retailers have started safeguarding their systems and network, they can add specific security measures to protect the interests of the prospective consumers.   

How can Retailers Stay Protected? 

It is common for hackers to increase their activity during holiday seasons. Spear phishing and data breaches are at an all-time high which in turn calls for increased vigilance and improved cybersecurity practices. Retailers offer a wider landscape to the hackers as a lot of financial and personal records are usually at stake.  
  • Amplifying Threat Detection Capabilities While most retailers have preventive security measures in their repertoire, but during the holiday season, they need to beef up their detection and threat monitoring capabilities. A host of additional authentication steps are usually preferred during the peak shopping season which blocks suspicious transactions. This approach towards cybersecurity keeps malicious activities at bay and identifies threats quicker.   

  • Prioritizing Employee Awareness Adding new employees to the existing staff during a holiday season is not the smartest move. Most of the temporary workforce looks to make quick money, and in order, some can even make data breaches deliberately or accidently. Therefore, employee awareness in the form of training is extremely important, preferably as a part of the staff on-boarding process.  

  • Implementing Incident Response Plans : Retailers must have a functional incident response plan for every threat scenario. These shall typically include rebuilding systems, isolating the systems and having technical controls in hand.  

  • Hiring Cyber Security Services: Retailers can also hire cybersecurity services which can protect their computer systems major cybersecurity threats. These security providers will guarantee that your employees aren't in danger from potential dangers like Ransomware and Adware.     

How can customers stay protected?  
  • Assessing convenience against the riskConsumers need to assess security risks before establishing connections with servers. Consumers need to take responsibility when it comes to striking the perfect balance between privacy and personalization. 

  • Look out for Phishing Emails: Consumers must lookout for suspicious email attachments before proceeding with any download or click. Unexpected links, for example, a mail reading track page when you haven’t order anything, must be refrained from.  

  • Using Multi-factor Authentication : Customers often ignore password security and hygiene, which in turn compromises their confidentiality and privacy. The preferred avenues for staying safe would include multi-factor authentication like OTPs, having a digital vault and even using paraphrases. 

  • Empower ICT is one of the best IT support and telecommunication service providers that offer cyber security Melbourne services and managed IT services to its clients. Taking up these services, companies can save their business data from cyber-attacks and phishing scams. The cyber security provider is qualified to assess, design and implement newer and more cost-effective layered cybersecurity strategies, and most importantly, it has the ability to proactively monitor and maintain it around the clock. 

Monday, June 22, 2020

How Especially Small and Mid-size Businesses can Avail Business IT Support services?



Today, as there is a profound change in the growth of technology, the level of service delivery related to the technical services has gone beyond the limits. Many large, small, and mid-size companies are reaping the benefits of managed IT services. Companies are always in search of technicians who are experts in the installation and repairing of the computer systems in an organization. Such type of need is always there in almost every company, and it saves a lot of expenditure.  

Proactive solution by business IT support services 

The business IT support Melbourne, Australia or any other country has come with a proactive solution for the users to reduce the time and financial investment on the reactive process of support. With outsourced business, IT support services now, companies can easily monitor their systems by professionals relevant to that field and can focus and spend more time on their core operations. This field is more specific to technology, and generally, companies are unaware of the technical know-how.  

For example, if a primary server hosting fails in a company and that too within working hours, then this could be a big issue. Due to this, a lot of workforces would become helpless to do work, and the company would experience loss at the end of the working day. The company would now contact the server management and repair company. With this, they would be able to prevent loss of money spent on the repairing of the server issues on an hourly basis because it can take many days to recover data, and the goodwill of the company against their clients fall.   

Instead, if the company hires a small business IT support services, it would be in benefit. These remote IT management companies are experts in handling these complicated issues and thus would fix the problems before they harm the business. They have a team of expert technicians who are masters in their work, and they diagnose the root cause of the issue. The company would get a dedicated remote server engineer according to the business requirement. There are many other advantages of hiring business IT support services; some of the advantages are mentioned below.  

Advantages of taking help from business IT support services

  • Startups in this competitive world of business may lack in having the best technical knowledge to handle IT-related issues. This may create problems in operating their business. To overcome such problems, it becomes important for such organizations to hire IT support services. 
  • Many times due to recession, companies may discard their IT department. But even in such a situation, a company would look to have sufficient access to IT services. These requirements can be met by outsourcing such work to an IT support service at a less expensive rate. With this, companies can save money, as they won’t have to provide full-time pay rates to current IT staff.  
  • When businesses hire IT support service providers, they can get the benefit of receiving information related to new and current technologies available with these IT support services, and an analysis of whether these services will suit their business or not. Because these IT service providers are totally in contact with market trends and are equipped with the latest information about technological advancements.  
  • Small and mid-sized businesses to compete with their competitors will have to look after the well-being of their IT systems and infrastructures. For such a reason, they can hire business IT support services because they can offer fast, reliable, secure, and affordable communications and information technology services.     
  • Network security is one of the major important things small, and medium-sized businesses look into because they are the easy targets of cyber-attacks and hackers. In such a situation, a knowledgeable managed IT solutions Melbourne, Australia, or any other country would help them maintain secure networks by helping them prevent and combat network security breaches. 
Whether it’s a small, medium, or large company, all of them need an experienced team of IT professionals who can help them in this sphere. Empower ICT is one such company that offers computer support and business IT support services to various enterprises. The IT services offered by the company is consistent and is an easy approach to IT Service delivery, performance and also improves the availability and visibility of their clients’ systems.