IT Support Services Perth,Melbourne

At empower ICT, we know that cleverly applied information technology makes a difference to our clients’ businesses.

Business IT Consulting

IT consulting services that are designed to provide answers and solutions, no matter what IT challenges you’re facing.

Saturday, December 26, 2020

Data Backup Solutions: Meaning and its Types

 What are data backup services? 

Data backup services refers to the type of security service that allows businesses and individuals to safeguard their vital digital information against accidental and malicious data loss events. Under this process, the entire data and applications on a business’s servers are backed up and stored on a remote server. These services allow businesses to keep their files and data readily available in the event of a system failure, outage or natural disaster. 

Types of data backup services 

There are two major categories of data backup solutions. These are: 

  • Offsite data backup solutions 
  • Onsite data backup solutions 

Both these data backup solutions work with the main motive of protecting the data by backing it up and using it as a recovery measure in cases of loss or damage to data. But the method in which both these backup solutions operate and store information is different from one another.  

Offsite data backup solutions 

The offsite data backup solution is a backup process that uses cloud-based storage systems for recovering lost, damaged or corrupted data. It is the replication of the data to a server which is separated geographically from a production systems site. This data backup service is also done via direct access, over Wide Area Network (WAN)  

Benefits of offsite data backup solutions 

  • The offsite backup services provide a variety of useful benefits to the businesses. Some of these benefits include: 
  • Anytime anywhere access to data by using File Transfer Protocol (FTP) or Internet 
  • Prevents the data from being destroyed in case of fire or other disaster at the principle site, and reduces the chances of being stolen unlike onsite storage units; 
  • Provides increased reliable since the data is backed up automatically 

Onsite data backup solutions  

Onsite backup means the storage of the backup data on local storage devices such as hard drives, CDs, DVDs, magnetic tapes and more. 

Benefits of onsite data backup solutions 

  • The benefits provided by onsite data backup services include: 
  • Provides quick access to the stored data even in the absence of a strong internet connection. 
  • Allows saving costs since hard drives are inexpensive storage units and can be purchased in large quantity to make enough room for storing additional data.
  • Allow businesses to easily backup their data without external assistance. 

Data Backup Solutions by empower ICT 

Empower ICT is a trusted and ISO 27001 certified managed IT service providing company in Australia. We offer a complete range of mobile security solutions, disaster recovery solutions and reliable cloud services in Perth, Australia to help enterprises stay protected against the site-wide disaster hits. We work with a team of Australia’s finest IT professionals who possess the knowledge and skills needed to address the constantly changing technology landscape.  

To find more information, get in touch with our customer service team by calling at 089200 6053.   

Wednesday, December 9, 2020

Importance of IT Support Services for Businesses and Their Benefits

In a fast-paced business environment, every business is totally depended on their computer and network systems to critically support their business. When malfunctions occur, the entire company gets significantly affected. This results in degraded operational efficiency and reduced levels of customer service. When a business experiences an unexpected level of IT-related problems, it is important that the issues are properly diagnosed and quickly addressed to minimize lost sales and diminished productivity. And therefore, to address such issues, business take help of IT support services.

Business IT Support Services

Business IT support services introduce a comprehensive list of IT support functions pertaining to computer software, hardware, and communication functions. With the increasing scope of the small business IT support Melbourne and the spread of high-speed connections, it is now possible for small businesses to take help of business IT support services to look after their IT and computer networks 24x7.

There are numerous advantages of outsourcing business computer support services or IT consulting Melbourne, Australia. The most important thing is that these IT support service providers are trained in every aspect of IT management and maintenance, and their accumulated experience and expertise can result in the quick diagnosis of IT-related issues and an expedited solution.

An IT support service to a business can be provided on-premise or remotely. Remote access allows technicians in an IT support company to monitor computer systems from their own offices. Problems can be identified and often fixed without the need to dispatch a service tech to the location where the equipment is placed. This helps in less cost expense and minimizes disruption to the business routine.

Maintenance and upgrade services offered by outsourced IT support Perth, Australia can ensure that systems in an organization continue to operate at peak efficiency regardless of the changing needs of the business. The IT and Computer support includes installation of the latest software upgrades along with continuing evaluations of hardware architecture.

Empower ICT is one of the best computer support service provider, that offers business IT support services to various enterprises. The services of the company are delivered through enterprise-level remote support, monitoring, and management platform. The managed IT support services provided by the company is consistent and is an easy approach to IT Service delivery and performance.

Monday, November 9, 2020

What are Business IT Support Services and Why are They Important?

The business landscape has changed majorly since the advent of new technology. Nowadays, every type of organization- weather big or small, uses some form of digital resource or IT (Information Technology) systems to perform its regular and primary business functions. But most of the times. these organizations find it difficult as well as challenging to manage the entire network of the IT systems by themselves. That is why, professional business IT support services are designed to help businesses manage their IT infrastructure properly.  

business it supporet services

There are several professional and customer-centered IT consulting firms available in Australia that deliver a complete range of managed IT solutions and IT support services in Perth, Australia. Outsourcing the IT network services to these IT support providing companies allow businesses to attain higher flexibility which in turn, allows them to make higher profits. 

The importance of business IT support services can be understood from the wide range of benefits this service contributes into a business. The list given here below highlights some of the key benefits offered by IT support services 

Better management of data: Ensuring proper storage and management of data is essential for every business. Effective IT support services allow businesses to ensure the seamless management of their data and save businesses from the problems of lost files, virus infection, accidental deletion.  

Increased safety: The IT support services help in ascertaining the security of the computer systems from different sorts of viruses and other threats. The IT department team of the business works by rendering a combination of standard antivirus management methods in order to protect the devices.  

Solve complex technical problems: Facing technical glitches has become a common thing nowadays. Even a software in its most-excellent form can produce annoying technical glitches. An effective IT support service delivers excellent solutions for solving the technical issues quickly, which allows them to become more effective in their job.  

Leading IT support services by empower ICT   

Empower ICT is a leading managed IT service providing company in Australia that offers a wide range of managed IT services and business IT support services in Perth. We have a record of providing top class and advanced technology-based business IT support services to several businesses for the past ten years. Apart from managed IT services, we also offer a variety of other services including cybersecurity services, hybrid infrastructure, unified communication, networking, cloud, hosting, and the user and device support services.    

To find out more information about our services and team, contact our customer service executive today at 1300 850 210.  

Sunday, September 27, 2020

Overview of Video Conferencing Services

The advent of advancements in technology have drastically changed the way business is conducted with more people working remotely, the rise of instant, on-demand communications, and the globalization of businesses. It has become important for all types of modern and digitally operated businesses to build and maintain quality relationships with their corresponding business partners, suppliers, internal teams, investors, and customers. Video conferencing services offer the perfect solution for this type of requirement of a business. It boosts productivity, saves time, reduces travel expenses, and overall promotes collaboration.    

What is video conferencing?  


Video conferencing solutions can be described as a two-way interactive communication service delivered using telephone or Internet technologies that allow people at different location to come together for a meeting.  


Benefits of Video conferencing  


Nowadays, many businesses use video conferencing services as new communication tools to transform the way they communicate. This is due to the several useful benefits that this service offers to a business. Given below is a list of advantages provided by video conferencing services:  


  • Saves time and money: Video conferencing allows the user to communicate digitally from his/her present location, thereby saving the time and money spent on travelling. By getting connected to the clients through video conferencing, the user can gain substantial time and budget and allocate them toward more pressing tasks, which can benefit from extra time, attention, and investment.

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  • Enables personal meetings: Video conference calls allow businesses to build more personalized connections with their employees and customers. It allows maintaining human connections, irrespective of physical location, which speeds up decision making and improves the ability to collaborate globally.  


  • Call recording feature: Almost every video conferencing platform, including Zoom, Microsoft Teams, provides users the option of recording the meeting. This proves to be a useful tool in the long term because it can ensure that important points from a meeting are not missed.   


  • Provides convenience of calling: Video conference calls offer users the ability to connect seamlessly with individuals situated in different time zones outside of standard work hours while doing so from the comfort of their homes. They can also connect quickly with colleagues when time-sensitive or urgent situations arise.  


Video Conferencing Solutions by empower ICT 


Empower ICT is a leading Managed IT and small business internet Services Provider in Australia that offers a wide range of video conferencing services to all types of businesses in Australia. Our video conferencing solutions are designed to provide a world-class meeting experience using high- definition cameras and video transmission capabilities. We deliver high-performing video conference systems that are cost-effective and easy to deploy.  


For more information, please contact us at 1300 850 210.  

Wednesday, September 9, 2020

Importance of a right IT Support Service Provider

  The digital revolution has brought changes in the way most of our day to day activities are performed and has made the Internet a very essential part of our lives these days. The business landscape has experienced and benefitted the most from these technological changes. Almost every business irrespective of its size nowadays uses some form of digital resource or IT (Information Technology) systems to perform its regular primary business activities. These IT systems have gained much importance over time and have become an essential part of every business. But if due to any reason, the IT system disfunctions or does not perform up to the mark, it can leave severe impacts on the business. That is why IT support services have become an important service. These services help in safeguarding the IT systems by supplying methods and security tools to secure the IT functions, leading to increased productivity and efficiency.  

The number of organisations adopting IT support services is increasing globally. The business industry of Australia is running ahead in this race. Almost every digitally operated organisation and business in Australia is utilizing the services of some outsourcing IT security services provider. Accordingly, the number of IT support service providers has also increased. But this rise can be witnessed more clearly in some of Australia's most famous cities; for instance, in Melbourne. One can find several players in the market offering Business IT support services in Melbourne. But these large numbers of providers also provide major problems to the customers I.e. finding the right IT support provider. 

Since the quality of IT support is critical to business performance, it is vital to make the right decision when choosing a small business IT support service provider. The following points explain the reasons why selecting the right IT support service provider is very crucial for a business 

  • Helps in storing and managing data: An efficient IT support team will offer services to ensure that the data of the organisation is stored in a secure environment and is easily accessible 
  • Protects from cyber-attacks: IT support services help to defend the IT infrastructure of the organisation against digital threats by setting up firewalls. An expert IT support team will use powerful security tools to secure IT functions 
  • Solutions to complex technical problems: A professional IT support team will offer assistance in dealing with technical problems in the IT systems of the organisation by analysing most technical issues and deliver highly-skilled solutions.  
  • Seamless communication: With the help of IT support services, you can configure the business’s IT systems and technologies to ensure seamless communication channels between colleagues, customers, and stakeholders 
If you looking for Business IT support services in Melbourne, we’ve found the right choice for you- empower ICT 

Empower ICT is an Australian owned national company and leading Managed Services ProviderWe have a record of providing top class and advanced technology-based Managed IT services Melbourne for the past ten years. Our small business IT support services are very popular and high in demand among several leading small-sized businesses in Australia.  Apart from IT support services, we also specialize in other services, including cybersecurity services, hybrid infrastructure, unified communication, networking, cloud, hosting, and the user and device support services. 

For detailed information, contact our customer support team at 1300 850 210